When we arrived at Stonehenge we were given one hour to complete our tour which included taking a shuttle to the site, listening to the tape presentation, taking shuttle back to gift shop, and walking through gift shop back to bus parking lot. The shuttles took over 20 minutes, getting through the gift shop took 5 min, which left 35 min for listening to the tape at Stonehenge. We rushed through the tape and got to the parking lot 5 to 10 min late and saw our bus backing out. We waved at the bus as it passed us but it didn't stop.
There was another Evans and Evans bus still in the parking lot, which gave us a ride for the remainder of the tour. However, we has left a backpack and book on the original bus which we needed to get back. We discovered the bus drivers or tour guides on both buses had no way to communicate, and the guide on our second bus was unwilling to call the office to help us get our belongings because a call would be too expensive.
When we got back to our hotel I called the contact number I had for Evans and Evans from Viator. I reached a manager named VJ, and he arranged for the bus driver from our bus 284 to bring our stuff to the Evans and Evans office at the Victoria Coach Station by 8:30 AM the next morning. I arrived at the Station a 7:30 AM to make sure I got our backpack and book as soon as possible, because we had a taxi taking us to the airport at 10:30 AM for our flight back to DFW. Unfortunately to bus driver forgot to bring our stuff. I suggested to VJ that he have a taxi take our stuff to our hotel near Marble Arch, which he agreed to. We delayed our taxi pickup by 2 hours and received our belongings 30 minutes before the taxi arrived.
The tour guide, Mike Godfrey, did not give us adequate time to see Stonehenge using the recordings we were given. As we left the gift shop where we had no time to look at anything, we saw Mike walking about 200 feet in front of us, and we tried to walk faster to catch him. When we got to the parking lot we saw our bus pulling out and we waved at it as it passed by us. As previously mentioned they did not stop. The lack of communication between the 2 tour buses and between our bus and the office was shocking and potentially dangerous in the case of a emergency. None of the bus drivers or tour guides seemed interested in helping us get our stuff back. Only when I called VJ did I get any help. Again the bus driver failed to bring our stuff back to the station as promised