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Blain V USA
They were on time picking us up We will definitely use this company again.
my flight was significantly delayed and I arrived in the middle of the night - Viator was very accommodating and made sure the driver was waiting for me - pleasant driver - very appreciative of the service as a female traveling alone in a foreign country
Raymond S USA
Professional driver was waiting as we emerged from customs/immigration. Big van - good experience.
The driver was friendly, courteous, and very helpful. He seems to care about our comfort, enjoyment, and experience.
Great, on time, punctual, knew the best route to get where we were going. Will totally use them again in Guadalajara!
The driver was punctual,polite and very careful in the deluge that we drove in on the way to the airport.
Grace Wayne United States of ...
We had requested and english speaking driver. We didnt get one. The car was nice and clean. Driver showed up on time with sign with my name on it.
for some reason the driver was looking for 3 passengers even though we had paid for us only transportation.
Mayaland is not a reliable transportation from Guadalajara airport to Guadalajara! I booked this trip which is more expensive than a normal taxi because I thought it would be a treat to have someone waiting with our name to escort us to Guadalajara as we were the first off the plane with no baggage. But sadly there was no one with our name. We waited for a good 20 minutes, then I started asking other people waiting with signs about Mayaland and what could have happened. Luckily I speak Spanish and found someone who took a photo of my receipt and called Mayaland to see what had happened. He called them on his phone and Mayaland told me to wait patiently for 10 minutes as someone was on the way. OK, we can do that. After 15 minutes, I called them back and they asked again that we be patient and that the driver should be there in 10 minutes maximum. Well, 20 minutes came and went and we still waited. This was supposed to be an efficient way for us to quickly get on our vacation. From the time we got there, several hundred passengers had deplaned and we still were waiting for our Viator ride. We called Mayaland back and they pleaded for us to wait just a short 10 minutes more for their driver. We told them that we needed to leave immediately and within 3 minutes we were in a cheaper, more efficient ride Taxi to Guadalajara. From the start, they knew that we had already waited for 15 minutes and their driver would need at least 30 minutes more because of traffic to get to the airport. At that point, they should have recognized their error and told us to take a taxi from the start. Instead, they had no problem letting us spend our precious time in the airport and wait for them. They then proceeded to charge us the full price as well. Not good for Mayaland, nor for Viator.
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